FAQs

Frequently Asked Questions

Welcome to the Vinco FAQ section! Here, we answer some of the most common questions about our products, shipping, and services. If you don’t find the answer you’re looking for, please feel free to contact us directly.

1. What products does Vinco offer?

We offer a wide selection of trendy, high-quality products sourced from top suppliers worldwide. Our catalog includes everything from fashion and accessories to home and tech items.

2. Do you ship internationally?

Yes, we provide fast and reliable shipping to customers worldwide. Wherever you are, you can enjoy our unique products!

3. How long does shipping take?

Shipping times vary based on your location and the product, but we prioritize quick delivery and process orders within 24 hours. Standard delivery times range from 5-15 business days.

4. How much does shipping cost?

Shipping costs depend on your location and order size. We frequently offer free shipping promotions, so be sure to check for those!

5. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to follow your order’s progress on our tracking page.

6. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, contact our support team for a return authorization.

7. Is there a money-back guarantee?

Yes, we offer a money-back guarantee if your order is eligible for return. Your satisfaction is our priority.

8. Can I change or cancel my order?

You can request changes or cancellations within 24 hours of placing the order. Please contact our support team immediately for assistance.

9. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

10. Is my personal information secure?

Absolutely. We use advanced encryption and secure payment processing to protect your information.

11. Do you offer discounts or promotions?

Yes, we offer seasonal discounts and promotions. Sign up for our newsletter to stay updated on the latest deals!

12. How can I contact customer support?

Our customer support is available 24/7. You can reach us via email, phone, or by filling out the form on our Contact Us page.

13. What should I do if I receive a defective item?

Please contact us immediately with a description and photo of the defective item. We’ll provide assistance and replacement options.

14. Can I buy a gift card?

Yes, we offer gift cards in various denominations. You can purchase them directly from our website to share the Vinco experience with others.

15. How can I stay updated on new products and promotions?

Subscribe to our newsletter or follow us on social media to be the first to know about new arrivals, exclusive deals, and promotions!

Still have questions?
Our support team is here to help! Contact us anytime.